Fambulcare
Fambulcare can provide dedicated care coordination and deliver approved in-home support services. We focus on organising practical care, maintaining communication and helping services fit the client’s everyday life.
Trilogy Care partnership
Care coordination for fully managed Trilogy Care clients
Practical guidance, organised services and ongoing support from someone who understands your care needs.
Fambulcare works alongside eligible clients, families and Trilogy Care to coordinate approved Support at Home services under a fully managed arrangement.
Care coordination
Making your care arrangement easier to manage
Coordinating care can involve many conversations, services, appointments and decisions. Fambulcare provides a consistent point of contact to help eligible fully managed Trilogy Care clients understand their care plan and organise the approved support they need.
We take the time to understand your routines, preferences, goals and concerns. We then work with you, your family, your chosen workers and Trilogy Care to help keep services organised and responsive.
What we can help with
What Fambulcare care coordination can include
Depending on your approved care plan and arrangement, our care coordination may include:
- Helping you understand your approved services and care plan
- Discussing your goals, routines and personal preferences
- Organising suitable support workers and service providers
- Coordinating personal care, domestic assistance, respite, transport and social support
- Communicating with family members or representatives with your consent
- Monitoring whether services are meeting your needs
- Following up missed visits, scheduling concerns or service issues
- Supporting communication between you, your workers and Trilogy Care
- Identifying changes that may require a care-plan review
- Helping organise approved allied-health or nursing services
- Maintaining clear communication about the next steps
Care coordination does not replace clinical assessment, emergency assistance or decisions that must be made by the registered provider or an appropriately qualified health professional.
Partnership roles
How Fambulcare works with Trilogy Care
Fambulcare and Trilogy Care have distinct roles within a fully managed arrangement.
Trilogy Care
Trilogy Care manages the participant’s overall care-management and funding-administration arrangement, including the responsibilities that sit with the registered provider.
We communicate with Trilogy Care about approved services, changing needs and relevant service matters while respecting the client’s choices, privacy and consent. Fambulcare does not independently administer Support at Home funding.
Who it is for
Who can access this service?
Fambulcare care coordination is intended for eligible Trilogy Care clients who have a fully managed arrangement and approval for Fambulcare to provide coordination.
Contact us if you are unsure whether care coordination is included or can be added to your arrangement. We can discuss your circumstances and confirm the appropriate next step with Trilogy Care.
It may be particularly helpful for:
- Older people receiving several different services
- Clients who want one consistent coordination contact
- Families helping a loved one organise care
- People experiencing changing support needs
- Clients returning home after hospital
- People needing help coordinating workers and appointments
- Clients who value culturally responsive and person-centred support
How it works
How care coordination begins
STEP 1
Talk with Fambulcare
We start with a friendly, no-pressure conversation about your current arrangement, approved services and the support you are looking for.
STEP 2
Confirm eligibility and approval
We confirm whether Fambulcare care coordination is available under your fully managed Trilogy Care arrangement, including the approved scope and applicable fees.
STEP 3
Understand your priorities
We learn about your goals, routines, preferences, service concerns and the people you want involved in decisions.
STEP 4
Organise your approved support
We help coordinate suitable workers and providers for services included in your care plan and available budget.
STEP 5
Maintain ongoing communication
We follow up service delivery, respond to coordination concerns and communicate relevant changes to Trilogy Care.
Frequently asked questions
Care coordination questions
Ready to discuss your care coordination?
You do not have to manage every part of your care arrangement alone. Speak with Fambulcare about care coordination for eligible fully managed Trilogy Care clients.
Information on this page is general and does not replace your care plan, service agreement or advice from Trilogy Care. Services are subject to eligibility, approval, available funding and local capacity.